An interesting thing happened in the late 19ᵗʰ, early 20ᵗʰ century India. During their occupation, the British were concerned about the...

"Your call is important to us. All representatives are currently assisting other customers, please stay on the line." It's a line...

This might be the old man in me, but I've started developing strong opinions about thermostats, specifically about how people shouldn't...

I bet there’s a process at your job you could improve by just 1% today. Think that sounds small? Improve that same process by just 1%...